Two different refunds, from two different people. A restaurant's subscription is refunded by KwikOrda. A meal is refunded by the restaurant that sold it, out of their own balance — we never held that money.
Refunds on your subscription
The first 14 days
If you pay for a plan and decide within 14 days that KwikOrda is not for you, write to support@kwikorda.app and we will refund it in full. You do not have to give a reason. This applies once per restaurant, to your first paid period.
After that
| Situation | What you get back |
|---|---|
| You cancel mid-period | Nothing back for that period — the service runs to the end of it. Nothing further is charged. |
| You are on a yearly plan and cancel | The unused whole months, refunded, less any discount you received for paying yearly. |
| We change the price or these terms and you do not accept | The unused part of the period, refunded. |
| We end your account without cause | The unused part of the period, refunded. |
| We end your account for a serious breach of the terms | Nothing. |
| A billing error on our side — a double charge, a wrong plan, a charge after you cancelled | Refunded in full, as soon as we confirm it. Tell us even if it is small. |
| An extended outage that was ours to fix | A pro-rata credit for the days affected. Ask, and we will apply it. |
Refunds go back to the account you paid from, and normally arrive within 10 working days — the timing after we send it is the payment provider's and your bank's, not ours.
Refunds on an order
Ask the restaurant you ordered from. They took the payment and they hold the money. Message them in the same WhatsApp conversation you ordered in — it has the order in it, which makes this quick.
You should expect a refund where:
- The restaurant cancelled or could not fulfil your order.
- You paid but the order was never confirmed.
- What arrived was materially not what you ordered.
- You were charged twice for one order.
Once the restaurant issues it, the money goes back to the mobile money number or card you paid with. Mobile money refunds usually arrive within a few hours and can take up to five working days; card refunds can take up to ten.
If the restaurant will not help
Write to support@kwikorda.app with the restaurant's name, roughly when you ordered, and the number you paid from. We cannot force a refund — the money is theirs, not ours — but we will contact them, tell you what they say, and act on a restaurant that makes a habit of this. If a payment was taken and no order exists on our side at all, that is a fault in our system and we will fix it directly.
Cash orders
An order paid in cash on delivery is settled between you and the restaurant. There is no electronic payment for anyone to reverse.
Chargebacks
If you raise a chargeback with your bank, the payment provider decides it and their decision binds everyone. Please try the restaurant first — a chargeback takes weeks and costs the restaurant a fee even when they were going to refund you anyway.
Who we are, and how to reach us
- KwikOrda
- Accra, Ghana
- support@kwikorda.app
A person reads that address. If something here is unclear, or you think we have handled your information wrongly, write to us before you go anywhere else — most of it we can simply fix.